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Sony to Testify In Person Re: PSN OutageSony to Testify In Person Re: PSN Outage

May 31, 2011| Jonah Falcon| 0 Comment| 5:15 pm

Sony will finally be sending a high-level executive to testify before the US House of Representatives’ Committee on Energy and Commerce’s Subcommittee on Commerce, Manufacturing, and Trade on the three week outage of PlayStation Network and Sony’s slowness in informing its customers on the compromising of personal and credit card data.

Ken Johnson, an aide to subcommittee chairwoman Mary Bono Mack (R-CA), told The Atlantic Magazine that Tim Schaff, president of Sony Network Entertainment, would testify before the subcommittee next week:

“While Chairman Bono Mack remains critical of Sony’s initial handling of the data breaches, she also is appreciative that the company has now agreed to testify. The Chairman firmly believes that the lessons learned from…the Sony…experiences can be instructive and guide us as we develop comprehensive data protection legislation. We expect to introduce that legislation, which will provide new safeguards for American consumers, in the next few weeks.”

Previously, Sony’s Kaz Hirai had only sent his testimony in a letter to the Committee.

Australian PSN Restoration DelayedAustralian PSN Restoration Delayed

May 17, 2011| Jonah Falcon| 0 Comment| 8:55 am

The Japanese government has not allowed PlayStation Network to be activated for Japanese gamers yet due to security concerns, and now an expert is advising Australia to follow suit.

Professor Bill Caelli told newspaper The Australian, “Why is it that in the IT industry enterprises certify themselves?” said Caelli, noting that PSN didn’t have the same restrictions, and added that the public has “no way of assessing the assurances given by the owners of the (PSN) system themselves”.

Reportedly, Australian privacy commissioner Timothy Pilgrim has been in contact with Sony, and has not judged yet whether Sony has given them enough information to restore PSN. His investigation will be an ongoing one as well, even after PSN is restored.

When it was discovered user information had been stolen during the PSN breach, the Australian federal government announced plans for a law forcing companies to disclose privacy breaches, although it was unclear when it might come into effect. Privacy minister Brendan O’Connor had stated:

“Sony isn’t alone. We’ve seen serious privacy-related incidents in recent months involving other large companies. All companies that collect customers’ personal information must ensure that the information is safe and secure from misuse.”

We’ll stay on this story as it develops.

PSN Service Restored (Partially)PSN Service Restored (Partially)

May 14, 2011| Jonah Falcon| 0 Comment| 11:09 pm

CNet is reporting that partial service PlayStation Network has been restored, allowing gamers to play online and shop in the PSN Store. Nearly its entire portfolio of online games, game forums and Web sites will go back online but the company will also require players to reset their passwords.

Sony states:

As the result of a criminal cyber-attack on the company’s network, SOE shut down its game services in order for the company to undertake an investigation and incorporate rigorous enhancements to the overall security of the network infrastructure. SOE worked with several outside respected security firms during the course of implementing significant security measures that strengthen safeguards against unauthorized activity and provide customers with greater protection of their personal information.
SOE made enhancements to overall data security as well, including updating and adding advanced security technologies, additional software monitoring, performing new penetration and vulnerability testing, and increased levels of encryption.

“Our main priority is the safety and security of our customers’ personal information,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “We are making consumer data protection a full-time, company-wide commitment, and have applied enhanced security technologies so that our customers can feel protected and confident about playing our games.”

Hirai added, “We are committed to delivering secure and entertaining games for players of all ages and thank each of our players for their patience and support during this difficult time.”

SOE will also be offering its customers a “Welcome Back” program that includes special game content and services to all registered Station Account holders. As part of this program, players will receive 30 days of additional game time plus one day for each day SOE’s services were down.

(more…)

PSN Outage Causes 200% Rise in PS3 Trade-InsPSN Outage Causes 200% Rise in PS3 Trade-Ins

May 13, 2011| Jonah Falcon| 0 Comment| 12:57 am

The patience of PlayStation 3 owners is wearing thin as retailers are reporting a 200% increase in PlayStation 3 trade-ins, usually for Xbox 360 consoles, as well as sales slumps for PSN points cards and fewer multiplatform game sales for PS3.

“In the first week of downtime we did not really see any major change in sales or trades,” says one source, a store manager at a major UK retailer speaking on condition of anonymity. “However from the second week onwards we have seen an increase of over 200 per cent on PS3 consoles being traded in, split almost 50/50 between those trading for cash and those taking a 360 instead.”

Another UK source has reported that the independent retailer had seen a “massive increase” in the volume of PS3s traded in in recent weeks, and has pegged the biggest trade-in demographic as “the hardcore online shooter crowd”, who are logically the group most likely to defect when their online gaming is wiped.

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Sony: PSN Matchmaking “In a Few Days”Sony: PSN Matchmaking “In a Few Days”

May 11, 2011| Jonah Falcon| 0 Comment| 9:58 am

While full PlayStation Network service is expected to return by May 31, Eurogamer is reporting that an internal Sony source is promising that online matchmaking will be up “in a few days”.

SCE corporate communications director Patrick Seybold would not confirm this, only stating:

“We’re working to get the network back on as soon as we can.”

An unnamed PlayStation Europe community manager has confirmed that Sony is prioritizing online play, and getting online matchmaking up as soon as possible.

According to a tweet from Musterbuster:

“Once again, 31st May is the date for FULL restoration of PSN services. Restoration is phased. Online gaming will return BEFORE May 31st.”

We’ll keep following the story as it happens. Soon, PS3 gamers will finally be able to hack enemies to pieces with Kratos online in Mortal Kombat.

Expert: Sony Negligent In PSN SecurityExpert: Sony Negligent In PSN Security

May 6, 2011| Jonah Falcon| 0 Comment| 12:22 am

An expert has given testimony to the US House of Representatives Subcomittee on Commerce, Manufacturing, and Trade during its commencement on hearings on the “unauthorized intrusion” on Sony’s PlayStation Network and Qrocity service, stating Sony knew that their security software was dated and lacked any sort of firewall against hacking.

Cybersecurity expert Dr. Gene Spafford’s testimony stated that security experts discovered discussions on forums that talked about how the PSN’s security was lacking. The threads revealed that the network was using old versions of the Apache Web server software, which “was unpatched and had no firewall installed.”

Worse, two to three months before the attack, the vulnerability was reported “in an open forum monitored by Sony employees,” but the company took no action to rectify the situation. If the testimony is accurate, Sony could be slapped with a serious criminal negligence charge.

The Sony intrusion alone compromised 100 million accounts both on the PSN and its Qriocity service, according to Spafford. He also cited the total cost of the breach to Sony, credit card companies, and other outfits, at $21 billion. Thieves in credit-card theft forums actually complained that the PSN breach was so great that it was depressing the price of such information by a “factor of five or 10” on the black market.

Spafford didn’t reserve his accusations for Sony, either. He stated that law enforcement is ill-equipped to handle cyberterrorism and cyberthieft. Additionally, most companies are not equipped with enough security measures because “investing in security measures affects the bottom line. They don’t understand the risks involved by not investing in security. … So when they are hit, they pass that cost along to their customers, and to the rest of society.” In other words, a classic case of being penny wise and pound foolish.

Spafford’s proposed solution to future security is to limit the amount of data kept by companies such as Sony and to “age the data” so it expires after a certain time.

C-Span posted the video of the testimony here.

(Thanks, GameSpot.)

The PSN FiascoThe PSN Fiasco

April 30, 2011| Jonah Falcon| 0 Comment| 7:57 pm

It’s now the US government’s turn to question Sony about its online security, which follows the UK government’s scrutiny into the company’s affairs.

In a letter addressed to PlayStation executive deputy Kaz Hirai, the Subcommittee on Commerce, Manufacturing, and Trade has prepared a list of questions related to the intrusion; the list can be downloaded from the New York Times here. The letter asks several questions that Sony has not disclosed to the public, such as:

How many PSN users had a credit card on file
Why Sony cannot determine if credit card was stolen.
What are Sony’s plans towards increasing its security in the future.

The Subcommittee’s press release states:

“Given the amount and nature of personal information known to have been taken, the potential harm that could be caused if credit card information was also taken would be quite significant. The Subcommittee on Manufacturing, and Trade has a longstanding interest in consumer privacy, identity theft, and industry efforts to address threats posed by unauthorized access to consumers’ personal information resulting from a data breach.”

The Subcommittee is requiring a reply by no later than May 6, as part of a privacy driven effort “to protect consumer information.”

Meanwhile, Kaz Hirai will be holding a press conference tomorrow from Sony Japan, to address the PlayStation Network hacking crisis.

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Gaming Podcast 159: Mega DorkGaming Podcast 159: Mega Dork

February 2, 2010| schommer| 0 Comment| 9:56 pm

This weeks gaming podcast, we’re flashing back to Trade Wars and the Teleplay Modem while learning a bit about our communities ideas about video gaming in prison. We’re checking out a few news tidbits for the week:

PlayStation 3 has been hacked
Microsoft plagued by another class action lawsuit
Nintendo giving their opinion of the iPad
Gamestop COO wants to educate customers about DLC
Metal Gear Solid Head developer not happy with delay

This week we’re asking the question: Is it acceptable for older people to play games and when did this become socially acceptable for adults to be gamers?

Gaming Podcast 131: An Inner Ear ProblemGaming Podcast 131: An Inner Ear Problem

July 21, 2009| schommer| 0 Comment| 9:08 pm

We’re back! This week we’re hitting some fun news articles and kicking it back with a little gaming flashback about Columns. We also break the news about our brand new console that we purchased last week before vacation and touch on KOEI in our gaming history. This weeks news includes:

Portable Xbox Device Coming?
Summer Xbox Live Update features
Microsoft Limiting Indie Games on Xbox Live
The Best selling Wii games of 2009 are not from 2009
Dante’s Inferno not coming to the PC

This weeks question, we’re wondering what your break point is for purchasing a console or a video game, is there a magic number where you finally break down to buy it?

Sony Responds To Crashing Sales with Management ShiftSony Responds To Crashing Sales with Management Shift

April 19, 2009| schommer| 0 Comment| 11:04 am

ps3 Sony Computer Entertainment Europe has made some leadership changes in response to their in-ability to get things going in the sales department of the PlayStation 3. Gamer’s continue to refuse to believe the PlayStation 3 is in a bad situation by explaining how badly Microsoft’s Xbox 360 is doing in Japan and Europe compared to the Sony console. And, of course, the Wii isn’t competition to Sony.

“Andrew House, Chief Marketing Officer and Group Executive of Sony Corporation, has been named President, Chief Executive Officer (CEO) and Co-Chief Operating Officer (Co-COO) of Sony Computer Entertainment Europe (SCEE) as of May 1, 2009.” (smarthouse.au)

We’ve been told this is the year of the PS3, this is when they bring it all together. Nintendo’s losing some of their grip on the industry with slower sales, even in Japan. The economy isn’t playing nice with any of the consoles and sales continue to drop, reportedly 17% in March compared to last years numbers.

Australia isn’t proving to be any help to Sony, “for example in Australia a consumer can now buy the Xbox 360 for $299 and a separate Blu ray player and DVD upscale player for $199. Combined this is $200 under the recommended retail price for a Sony PS3.”

Here in the United States, we’ve bought more Wii balance boards than PlayStation 3 consoles. One can argue that the Wii is a novelty system but that really casts a dark shadow on the PlayStation 3. The PS3 is being beat out by a novelty item? Can the new SCEE management change the direction of Sony?